• Free delivery across India on orders above ₹500
  • Pay a bit now, the rest on delivery. Partial COD now available
  • Apply WELCOME5 for additional 5% discount
  • 4–7 days International Shipping available
  • Free delivery across India on orders above ₹500
  • Pay a bit now, the rest on delivery. Partial COD now available
  • Apply WELCOME5 for additional 5% discount
  • 4–7 days International Shipping available

Policies

Customer Responsibilities

What we need from you to make sure your order arrives smoothly.

Last updated: October 2026

Delivery details

Please provide complete delivery details and remain reachable during the delivery window. Sri Ganga Vilas is not responsible for:

  • Incorrect addresses or unreachable contacts
  • Delivery failures due to customer absence
  • Refusal to accept packages

Shipments returned due to customer reasons may incur re-dispatch charges.

Force majeure & external disruptions

We cannot be held responsible for delays or damage due to:

  • Acts of God (storms, floods, etc.)
  • Transport strikes or civil unrest
  • Government orders or pandemics

Claims are valid only when packaging is clearly compromised on delivery.

Questions about this policy?

Our customer care team is happy to help. Email us at support@srigangavilas.com and we’ll respond as soon as we can.