Policies
What to do if something goes wrong with your order, and when refunds apply.
Last updated: October 2026
At Sri Ganga Vilas, our sweets, savouries and bakery items are prepared fresh and dispatched with the highest standards of hygiene and care. As a brand rooted in traditional values and committed to quality, we follow a strict returns and refunds policy in line with food safety and regulatory norms.
All our products are fresh, made-to-order and perishable food items. Due to the sensitive nature of sweets, snacks and baked goods, we are unable to accept any returns or exchanges once the order has been processed, dispatched or delivered.
We take utmost care to ensure product quality, packaging safety and timely dispatch. Every item undergoes quality checks before leaving our premises. If your product is damaged in transit, please:
Our team will assess the issue and take a suitable decision on a case-by-case basis, at the sole discretion of the company. Replacement or compensation is not guaranteed and is subject to internal review.
Tamper-evident packaging is used for courier orders. Please check the seal and condition of the parcel at the time of delivery, and do not accept opened, leaking or damaged parcels.
Once an order is confirmed, it cannot be modified or cancelled, as products are immediately scheduled for preparation and packaging. Please review your order details carefully before final submission.
For bulk or festive orders, custom terms will be discussed and confirmed in writing. These orders are generally non-refundable and non-cancellable, unless explicitly agreed otherwise.
We partner with reliable delivery services such as India Post, ST Courier and Blue Dart Air Cargo to ensure safe and timely delivery. While every effort is made to ensure prompt delivery, Sri Ganga Vilas is not liable for delays caused by third-party logistics providers. See our Shipping & Delivery Terms.
Our customer care team is happy to help. Email us at support@srigangavilas.com and we’ll respond as soon as we can.